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3 Peaks Cycles Delivery Details

For the majority of items our delivery options are:

- Royal Mail 2nd Class Signed For

According to Royal Mail: "Delivery in two to three working days including Saturdays"
A signature is required upon delivery.

- Royal Mail Tracked 48
- Royal Mail Tracked 24

According to Royal Mail: "We aim to deliver Royal Mail Tracked 24 the next working day and Royal Mail Tracked 48 within two to three working days after we accept parcels. Tracked 48 has a delivery aim of two days for over 94% of our postcodes."
Fully tracked. A Signature is required upon delivery.

Other Royal Mail services may be used.

PLEASE NOTE ROYAL MAIL STATE THAT THE DELIVERY TIME IS AN AIM AND NOT A GUARANTEE.

Items in stock at our store ordered before 3pm will be posted the same day.

Items ordered after 3pm will be posted the following day.

Items ordered after 3pm on a Friday or over the weekend will be shipped on the following Monday.

Items with 'In Warehouse' indicated will have a longer despatch time displayed. This is because we need time to transport the item to our store, then onto you. In some cases we can despatch the item directly from the warehouse. The despatch time displayed is usually a worst-case-scenario and it is usally despatched much sooner than this. If you're in any doubt, or need something quickly, give us a call.

Items with free delivery may take 3-4 working days from despatch and use a service not listed on our website.

Some larger items such as wheels, turbo-trainers, non-folding tyres and cool boxes will be sent using Parcel Force 24/48 and usually won't be collected from us until the following day.

Some items shipped direct from our warehouse may be sent with an alternative courier.

Please note although we will post your item with the above service we have no control over it once it is with Royal Mail.

Royal Mail's terms and conditions can be found by clicking here.

We cannot offer any postage refunds.


We try to use sustainable and non-plastic packaging wherever possible.


Important

  • The majority of the goods we post require a signature on delivery so it may be best to have the goods delivered to an address where someone is in during the day (i.e. work).


BIKE DELIVERY & COLLECTION

All our bikes are shipped with an appropriate courier.

Couriers can be rough. 99% of bikes arrive without issue but if you suspect the bike may have been damaged in transit, please sign for it as such. We will also need photos of the packaging and any damage in order to make a claim.

If you live close enough we will deliver it oursleves.

If using a courier - We have to partly dismantle bikes so they fit into a box. You will normally need to fit the front wheel, attach the handlebars and also the pedals.
Please be aware the pedals are different threads for each side of the bike. If you cannot screw them in by hand, you are doing it incorrectly. Once finger tight, tighten them with a 15mm spanner or hex key from the inside.
The handlebars will usually require a 4mm or 5mm hex wrench.
The front wheel will usually be a standard fitting.

It is essential the bike is reassembled by a qualified or experienced bike mechanic before you ride it. Whilst the bike wil leave us fully checked over and working, things can get bashed around during transit and may need adjustment.

3 Peaks Cycles accepts no responsibility for damage or accidents caused by incorrect assembly.

Learn how to care for your new bike by clicking here.

If using click and collect, only the person who placed the order can pick up the bike. We will require photo ID, your order number, and the bank card used to pay any deposit. We will also require your signature.





Information regarding Royal Mail delivery times can be found on their website. Click on the following link:

https://personal.help.royalmail.com/app/answers/detail/a_id/5244/~/when-will-my-item-arrive%3F

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

Deliveries cannot be made to PO Box addresses. We strongly advises against deliveries to be made to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt. We will, however, do what we can to help in cases like these.

Exempt postcodes:
Next day delivery is not available for some Highlands & Islands and other uk postcodes.
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    Free Delivery

    Spend over £40 and we'll send your order tracked, for free. Need it quicker? Other options available.

    Easy Returns

    Not what you expected? Just pop it in the post back to us with your order number and we'll refund you without any hassle.

    Top-notch support

    We're a real bike shop run by real cyclists and are open 7 days a week to answer any questions you may have.

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