We use DPD for the majority of our deliveries. Tracking information will be emailed and sent to you via text.
Estimated despatch is indicated on every product page and on the basket page.
Some items shipped direct from our warehouse may abe sent with an alternative courier.
We try to use sustainable and non-plastic packaging wherever possible.
We reserve the right to use an alternative courier.
NB - If (on the rare occasion) your delivery does not arrive within the expected time frame, please contact us immediately.DPD allow a claim window of 14 days for 'lost' parcels. If you contact us after this we may not be able to resolve any issues.Bike Delivery or CollectionWe no longer ship bikes via courier.
If using click and collect, only the person who placed the order can pick up the bike.
We will require photo ID, your order number, and the bank card used to pay any deposit.
We will also require your signature.
Other Information:
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.
Deliveries cannot be made to PO Box addresses. We strongly advises against deliveries to be made to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt. We will, however, do what we can to help in cases like these.