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3 Peaks Cycles Delivery Details

Royal Mail Logo

We send everything we can using Royal Mail Tracked 24 - Signed For. This means it is tracked from us to you and will require a signature upon delivery. Tracking information will be provided to you.
Items in stock at our store ordered before 3pm will be posted the same day.
Items ordered after 3pm will be posted the following day.
Items ordered after 3pm on a Friday or over the weekend will be shipped on the Monday.

Orders under £60 - £4.99 Royal Mail Tracked 24
Orders over £60 - Free Royal Mail Tracked 24

Bikes and some other larger items: £25

Some larger items such as wheels, turbo-trainers, non-folding tyres and cool boxes will be sent using Parcel Force 24/48 and usually won't be collected from us until the following day.


Please note although we will post your item with the above service we have no control over it once it is with Royal Mail.
Royal Mail say they will 'aim to deliver within 1 working day' when using Tracked 24.
This is what happens 99% of the time but Royal Mail state it can take up to 3 days. It rarely does.
Nearly all items we send 24hr arrive the next day.
We cannot offer any postage refunds.


We try to use sustainable and non-plastic packaging wherever possible.


Important

All of the goods we post require a signature on delivery so it may be best to have the goods delivered to an address where someone is in during the day (i.e. work).

We won't ship electric bikes. They must be collected.

The reason for carriage on bikes, frames, wheels and other goods is the high cost of the service they are sent on and the insurance due to their higher costs, please note these services are still subsidised, the cost of posting is greater than our charge to you.



BIKE DELIVERY

For bike shipping we use an appropriate courier and delivery time will be 5 - 10 days as we will need to both box up and ship the bike.
We do not ship electric bikes.
We do not ship bikes outside of the UK.
We will not ship 2nd hand / ex-hire / ex-staff / ex-demo bikes without an email and a phone call from yourself stating you are happy with the condition of the item. We are happy to send as many photos as you like.
All bikes we ship will require some form of assembly as they are too big to be shipped 'ready to ride'. Although this is normally possible with a set of hex wrenches we recommend it is assembled by an experienced bike mechanic. If the bike is damaged or an accident happens due to incorrect assembly this will not be covered under warranty and we will not be liable.
If upon arrival your bike looks like it may have been damaged by the courier in transit it is imperative you sign for it indicating this. We are unable to accept any returns/claims unless this happens.
Although we pack all bikes to minimise the likelihood of any damage - If the unfortunate has happened and it appears your bike has been damaged by the courier in transit - To claim against the courier we require:
Photos of any damage
Photos of the external packaging
Photos of the internal packaging.
We are unable to offer any resolution or make a claim against the courier without these things.


Information regarding Royal Mail delivery times can be found on their website. Click on the following link:

https://personal.help.royalmail.com/app/answers/detail/a_id/5244/~/when-will-my-item-arrive%3F

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

Deliveries cannot be made to PO Box addresses. We strongly advises against deliveries to be made to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt. We will, however, do what we can to help in cases like these.

Exempt postcodes:
Next day delivery is not available for the following postcodes:

A34-1
AB30-AB31
AB33-AB39
AB41-AB45
AB51-AB56
AB63
DD8-DD10
FK15
FK17
FK19-FK21
FK8 3
GY
HS
IM1 – IM9
IM86, IM87, IM99
IV10-IV36
IV4-IV9
IV40 - IV56
JE
KA27-KA28
KW2-KW17 (less KW 4 and KW12)
PA20-PA49
PA60-PA78
PH10-PH26 (less PH12,27,28,29)
PH30-PH44
PH49-PH50
PO30-PO41
TD15 2
TR21-TR25
ZE1-ZE3
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  • United Kingdom (Great Britain)
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    Free Delivery

    Spend over £40 and we'll send your order tracked, for free. Need it quicker? Other options available.

    Easy Returns

    Not what you expected? Just pop it in the post back to us with your order number and we'll refund you without any hassle.

    Top-notch support

    We're a real bike shop run by real cyclists and are open 7 days a week to answer any questions you may have.

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