Shipping
We are a small business based in Yorkshire that is open 7 days a week.
Upon receiving your order we pick and pack it ready for shipping via Royal Mail Tracked or DPD. We don't use services like Yodel or Evri.
We do this Monday to Friday. Any orders placed Friday afternoon 2pm onwards will likely leave us on the following Monday.
All delivery services & their estimated dates are from the despatch date given at checkout.
Stock Availability
Wether a product is in stock with us or with a supplier is indicated beneath the blue 'Add to basket' button.
Stock Availability: In Stock = With us here at the shop, ready for immediate depatch in most cases.
Stock Availability: Available With Supplier = In stock with our supplier for that particular product.
The estimated despatch date is then indicated on the next line, based on the stock availability above.
Items that are in Available With Supplier will have varying dispatch delay estimates indicated throughout the purchase process. These are almost always an absolute worst-case scenario and designed to give us the time to get the product from our supplier, to us, then out to you.
If there is a despatch delay due to the above this is also indicated in red on the basket page.
If you're in any doubt, give us a call.
Extended area postcode delays/surcharges may apply.Some items may be shipped direct from our warehouse may be sent with an alternative courier.
We try to use sustainable and non-plastic packaging wherever possible.
We reserve the right to use an alternative courier.
NB - If (on the rare occasion) your delivery does not arrive within the expected time frame, please contact us immediately.DPD allow a claim window of 14 days for 'lost' parcels. If you contact us after this we may not be able to resolve any issues.
Bike Shipping & CollectionMost bikes in stock at our store are built and on display.
Bikes are delivered ready to ride. You will just need to fit the pedals. PLEASE NOTE PEDALS ARE LEFT AND RIGHT THREADED - CALL US IF YOU'RE UNSURE WHEN FITTING THEM
Further information about the delivery service we use can be found here:
https://bikeservicesuk.com/faq/
Other Information:If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.
Deliveries cannot be made to PO Box addresses. We strongly advises against deliveries to be made to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt. We will, however, do what we can to help in cases like these.
Not received your package?Firstly, please check to see if you have received an email from us and also a tracking email from the relevant deleivery service used for your order, telling you your order has been sent. If you haven't received any emails confirming your order, then email on hello@3peakscycles.com or give us a call on 01729 824232 and we will be able to help.
In the unlikely event that you've not had your item(s) delivered in the timeframe that was provided, please get in touch by calling the shop or emailing hello@3peakscycles.com . Make sure you've got your order reference number or details to hand (you'll find this in your order confirmation email).
Damaged order/packagingIf the packaging is visibly damaged then do not sign for the goods without noting the packing is damaged. We can not be held responsible for damage caused by the courier after a package has been signed in good condition and no refund will be offered as we are unable to claim against the courier insurance if you have signed for the item been in good condition.
If once unpacked, you find your order items have been damaged in transit, you must contact us within 24 hours of receiving them.
Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.