Hassle Free Returns.

Didn't like it? Wrong size? Not what you expected?

You can return your item up to 14 days after you've purchased it.

If you've any queries you can contact our team during office hours.

To return an item to us, download a returns form using the button above.

Return Policy

The Return Policy below applies to standard returns only. If there is a problem with an item you have received or if you believe a product has developed a fault, please get in touch with our Customer Service Team

Please note for all warranty issues we operate an RTB (return to base) warranty. This means any item purchased from us that develops a fault will need to be returned to us at your own expense.

Return Policy

If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 14 days from the date of purchase (subject to the product exclusions outlined below).

We can't "exchange" an unwanted item, however, if you wish to purchase a different item, simply hop onto our website and place a new order separately. This will be processed and dispatched as quickly as possible.

Unwanted items are returned at your own cost.

Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. They should also be securely packaged in a sealed box, to ensure the contents are protected during transit. Our Returns Team will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.

All refunds will be issued to the original payment method on the order within 14 days of receipt at our warehouse.

Product Exclusions

There are some exclusions to our Returns Policy, as detailed below:

• Nutritional products or those with a best before date cannot be returned.
• Personalised or customised items, such as wheel builds, cannot be returned.
• GPS systems, such as sports watches or cycle computers, can only be returned if unregistered.
• Apple products can only be returned in original packaging, sealed and unregistered.
• For hygiene reasons, any intimate garments, such as padded shorts, underwear and swimsuits, cannot be returned.
• Gift vouchers cannot be returned.
• Products that have been opened or unsealed cannot be returned.
• Products returned in an unsatisfactory condition cannot be returned.
• Products which have been damaged in return transit due to insufficient packaging cannot be returned.

Please note, 3 Peaks Cycles reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.

This Return Policy does not affect your statutory rights.