Hassle Free Returns.
Didn't like it? Wrong size? Not what you expected?
For items purchased online you can return your item up to 14 days after purchase, subject to our full returns policy.
If you've any queries you can contact our team during office hours.
To return an item to us, download a returns form using the button above.
Return Policy
Returns for something you didn't like, or didn't fit etc are returned at your own cost. We're a little bike shop in the Yorkshire Dales and are unable to offer free returns.
The Return Policy below applies to standard returns bought online only. We have a separate returns policy for items bought in-store.
If there is a problem with an item you have received or if you believe a product has developed a fault, please get in touch with our Customer Service Team in the first instance and we'll decide on the best course of action from there.
Whatever the reason for the return, we are unable to arrange a collection or send a shipping label. However, if you are returning a faulty item under warranty we will refund you for your return shipping costs.
Important: If you have bought a bike from us online, any warranty issues will be dealt with on an RTB (return to base) basis. This means you will need to get the bike to us for inspection should the need arise and will be liable for any transport costs. If you are unable or unwilling to do this and need to take it to a bike shop more local to yourself - you will be liable for any costs and/or repairs charged by that bike shop.
Online Return Policy
We have a separate returns policy for items purchased in-store. This is available to view at the checkout.
If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 14 days from the date of purchase (subject to the product exclusions outlined below).
Unwanted items are returned at your own cost.
If you need a different size - just order the correct size from our website and we'll refund you for the original item you purchased when it arrives back with us.
Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. They should also be securely packaged in a sealed box, to ensure the contents are protected during transit. Our Returns Team will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.
All refunds will be issued to the original payment method on the order within 14 days of receipt at our warehouse. Once the refund has been processed by us it can take 3-5 working days depending on your payment provider.
Product Exclusions
There are some exclusions to our Returns Policy (either in store or online), as detailed below:
- Nutritional products or those with a best before date cannot be returned.
- Personalised or customised items, such as new bikes or other other items modified at your request - from their original specification prior to or post collection, the cost of the additional parts and the labour charged to do this, and wheel builds, cannot be returned.
- GPS systems, such as sports watches or cycle computers, can only be returned if unregistered.
- For hygiene reasons, any intimate garments, such as padded shorts, underwear and swimsuits, cannot be returned.
- Gift vouchers cannot be returned.
Please note, 3 Peaks Cycles reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Bikes
If you wish to return a bike that just isn't for you then it must reach us in a brand new re-saleable condition. If the bike has not been in stock at our store and ordered for you specially it will be subject to a 20% re-stocking fee.
If you have ridden it a few times (especially with ebikes as the mileage will go up) then we may not be able to offer a full refund.
This will be assessed on a case by case basis. You are also responsible for the return shipping and any damage that may happen in transit.
We strongly suggest trying any bike first instead of just buying blind online.
This Return Policy does not affect your statutory rights.
Bike Issues & Warranty
If you have bought a bike from us and it develops any issues that may be covered by warranty - the bike will need to be returned to us in order for us to effect the warranty. This is at your own cost and will need to be facilitated by yourself.
We always recommend taking the bike to your local bike shop although we are not liable for any extra costs incurred by doing this.