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Pearl Izumi Cycle Clothing

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Pearl Izumi Cycle Clothing

PEARL iZUMi 60-Day Fit Guarantee

We stand behind everything we make. And, we believe that PEARL iZUMi footwear and apparel should help you enjoy your ride. If you are dissatisfied with the fit of your new PEARL iZUMi gear, regardless of usage, the product may be refunded within 60 days of purchase.

For products purchased on PEARLiZUMi.co.uk and Freewheel.co.uk please fill out our contact form. The 60-Day Fit Guarantee can only be initiated at PEARLiZUMi.co.uk for purchases made on PEARLiZUMi.co.uk and Freewheel.co.uk. Refunds will be credited to the payment form used to make the original purchase. You have 60 days from the date of purchase to utilise the 60-Day Fit Guarantee.

A member of our customer care team will reply and arrange a returns number for you and provide details for returning the product to us.

If you purchased your gear at a dealer, the product may be exchanged or refunded within 60 days at the retailer from which it was purchased in-store. To qualify, you must present the original receipt with product; returns can be initiated only at the bike shop retailer where the original purchase was made.

PEARL iZUMi does not provide shipping/return labels for 60-Day Fit Guarantee. You are responsible for shipping costs at the carrier of your choice. We recommend you send your package using a carrier that can provide tracking and insurance. PEARL iZUMi is not responsible for items lost or damaged in transit.

We reserve the right to withdraw our 60-Day Fit Guarantee at any time for any reason, including suspicion of abuse.

PEARL iZUMi Crash Replacement Programme

It’s not fun, but crashes happen - on the road, on the trail, riding to work. But don’t worry, we’ve got your back. PEARL iZUMi® is happy to offer you 50% off of a new replacement product when you hit the deck and wreck your PEARL iZUMi® gear.

Any PEARL iZUMi® gear that’s been severely damaged in a crash. It’s that simple. Please note, normal wear and tear does not qualify here.

The PEARL iZUMi® crash replacement policy is applicable to all products in the range with the exception of protection products.

To make a claim, please go to ourcontactpage and provide us with the following:

  • Number of items severely damaged
  • A description of each item that was damaged as a result of your crash
  • Any other details you deem relevant

Please note you may be asked to provide photos and proof of purchase for each item at a later stage.

Once received, a customer service representative will reply and encourage you to get back on your bike with a 50% off single use discount code to be used online. The code will be redeemable exclusively against PEARL iZUMi® products and must be used within two months of receipt and is valid for the number of items damaged. The Crash Replacement discount cannot be combined with any other promotions or other offers.

We reserve the right to withdraw our Crash Replacement Program at any time for any reason, including suspicion of abuse.

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Free Delivery

Spend over £40 and we'll send your order tracked, for free. Need it quicker? Other options available.

Easy Returns

Not what you expected? Just pop it in the post back to us with your order number and we'll refund you without any hassle.

Top-notch support

We're a real bike shop run by real cyclists and are open 7 days a week to answer any questions you may have.

Secure payments

Pay however you like with a secure payent gateway via Sagepay, Paypal or V12 Finance

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